Customer Service Analytics 101

In the last blog, we talked about getting started on your data science journey as a product manager. In this blog, we will talk about getting started on a data science path as a customer service manager.
Below is an excerpt from the book Behind Every Good Decision – How Anyone Can Use Business Analytics to Turn Data into Profitable Insight.

If you are in Customer Service Operations

Similarly, the Head of Customer Service Operations can also leverage analytics to solve fundamental business problems.

In conclusion

We hope you took away from this chapter that you can use simple business analysis that in most cases can give you a scale of efficiency, instead of having to wait around to get your question answered by the analytics team. The data you will need, most likely, is already is at hand; you have to dig it out and look at it.”
I hope this 101 series has helped you start on your data monetization journey. In the advanced series to be published shortly, we will talk about data monetization using predictive analytics, machine learning, and deep learning.

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